Patient Engagement: Enhance the Patient Experience with Proven Processes
Increased patient engagement contributes to improved health outcomes, and Healogics® equips Wound Care Centers® to do just that. Our Patient Engagement tools provide the technology, processes, training and support to help lower your cancellation rate and improve the patient experience during the wound healing journey. When patients are happier with their care and diligent with their appointments, their outcomes naturally improve.
1 – Online videos
2 – Online booklets
3 – Both
4 – Neither
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Reduce cancellations with automated text message appointment reminders for better outcomes.
On average, an 18% reduction in appointment cancellations was measured when Centers used a combination of Healogics text appointment reminders and follow-up phone calls. Training on this workflow process is included in the Patient Engagement tool, which is key to Center adoption. We measured a 50% average response rate for text messages, reducing the number of patients requiring a personal phone call.
Improve the patient experience by ensuring patients feel heard.
At three distinct points during the patient journey (following the first visit, the fifth visit and discharge), we ask our patients how they are doing and how we can improve. This process enables patients to feel heard and equips Healogics staff to react before the patient’s next appointment, improving the experience for both current and future patients.
Patient Engagement tools help significantly more patients keep their appointments and stay involved in their own care.